Service Value Chain
growth and profit
Customer Management Service
Pre-sales and after-sales
Serve the market with technology, communication and technological maintenance
Customer Relationship Management
Utilize information and Internet technology to coordinate interactions between enterprises and customers in sales, marketing and service, so as to improve the management style and provide customers with innovative personalized service
Product Operation Service
Test, development, maintenance and operation, product design, customer service secretary , etc.
Personal Data Processing
Data collection, input, and order processing.
Data processing and analysis
Process or analyze relevant data or sensitivity.
Provide the user with data processing or analysis result in an appropriate manner.
beplay体育安卓_beplay网页版_beplay电脑版H Customer Service System
Strengthen customer service from management mechanism, improve service concept from corporate culture, and improve customer satisfaction from institutional guarantee
Business Processes Team
Service Management ( Customer Percetion)
Identify the service interface and contact points that customers have contact with to establish a customer perception contact point library.
Capture customers’ perception of the service interface, monitor the key links in the value providing process, and stabilize the service quality.
Center on the customer, explore and analyze key elements of the perception interface and the performance drawback, guide the enterprise internal departments to perfect the specific issues that customers reflect and build customer service competitive advantage.
Process Supporting (Customer Behavior)
To analyze customers’ comprehensive utilization condition through data in the aspect of funds distribution, flow situation and history. It mainly includes:
Comprehensive evaluation value on the basis of trust, contact frequency, service effect, satisfaction and the possibility of continuous service request from the same enterprise
Have a clear understanding of the potential trend and sales data model, and make a comprehensive observation of the whole sales process
The analysis of each customer’s benefits and costs can determine who brings benefits for the enterprise.
Value Creation (Customer Value)
Perfect customer service and in-depth customer analysis can not only meet customers' needs, but also realize the value of customers, improve the overall value of the enterprise’s value chain and maximize its profits.
Delimit of Service Value
Improve user benefit or reduce customer cost to create value for customers.
Delivery of Service Value
Identify the customer’s value demand and the company’s development strategy, deliver high-quality service to the customer with the minimum cost to maximize customer value
Communication of Service Value
Strengthen communications with customers, predict their dynamic changes and achieve the purpose of enhancing customer value through analysis, confirmation and improvement of key elements